About us
We are ResTW, a technical writing team with more than 10 years of experience based in Portugal and Belgium.
From user guides and process documentation to API docs in JSON and YAML, we create structured content that teams can trust and customers can actually use.
Need to turn documentation into a business asset?
Get in touch with us.
Why us
We create the documentation your product needs, so your teams don’t have to.
We help you build clear, consistent, and maintainable documentation that reduces support load, improves onboarding, supports product adoption, and keeps pace with every update and release.
We also help you:
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Stay on track with mandatory documentation procedures and compliance requirements.
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Enable sales teams to have a clear view of the product, its features, and what they deliver to customers.
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Help project managers keep the roadmap on track with clear architecture design, component lists, and up-to-date feature tracking.
From user guides and knowledge bases to process documentation and API docs, we choose the right tools and formats for your business.
Stop losing time to missing or outdated documentation. Contact ResTW.
Some of our tools
Our services
Process Documentation
We document and standardize your website, software, and app workflows so your team works from a clear, consistent reference.
- Create clear internal standards
- Reduce ambiguity and repeated questions
- Establish a single source of truth
End-user Documentation
We create clear, professional documentation for end users and internal teams that makes your product easier to understand and use.
- Easy to follow and learn
- Structured for quick reference
- Improves product adoption and user confidence
Self-service for Customers
We build knowledge bases with FAQs, manuals, and user tips that help customers find answers quickly and independently.
- Reduce support tickets and repetitive questions
- Always accessible and easy to update
- Improve customer satisfaction and self-service
Documentation Audit & Consolidation
We audit, clean up, and consolidate scattered documentation into one organized, maintainable source of truth.
- Merge documents spread across files and teams
- Remove duplication and outdated content
- Help regulated firms meet compliance rules
Our history
